Under the impact of 5G, AI, digitalization and other technologies, banks and other financial institutions have carried out digital transformation of their outlets. Although the reduction of bank outlet density is the general trend of the industry, various personalized financial services still require outlet tellers, and offline outlets will not disappear. In that case, bank outlets actively promote digital and intelligent transformation of offline , enhance the level of equipment intelligence, and improve the self-service ability of customers, which also becomes the key direction of bank operation and development.
Cloudia, a 5G Cloud AI Digital human robot from Dataa Robotics, helps bank outlets to create an integrated "5G+smart outlet" solution through functions such as proactive greeting, automatic and intelligent interactions with customers, 3D intelligent guidance, and banking business introduction.
Based on ASR and context understanding technology to fully understand users' intentions, the robot displays content and interacts through voice, graphics, and video. Through the ASR function, customers can use the microphone to ask the AI digital human robot various questions. The dialogue content can be formulated according to customers' needs, and the robot can answer guests' questions in humorous language, increase customers' participation and the entertainment of interaction and enhance user experience.
In addition, the image, voice, and movements of robots can be customized as well.
The capabilities of Cloudia include:
Virtual image: The digital human robot provides virtual images for the public, which can be customized as cartoon or realistic according to needs, and supports customized logos and clothing to meet the needs of customers in different industries.
Lifelike expressions: The digital human robot supports 11 kinds of realistic expressions, making the interaction more comfortable and improving customer experience.
Face recognition: It supports active wake-up through face recognition, which can also help customers achieve precise marketing.
Dialogue ability: The digital human robot can understand Chinese and English, and based on the semantic understanding engine, it can accurately understand the customer's intention and give accurate answers.
Cloud intelligence: The cloud brain of the digital human robot provides more than 20 million pieces of daily chat content, and provides entertainment content such as weather, stocks, news, music, and storytelling. In addition, the digital human robot has been connected to the knowledge graph covering more than 10 million entities and more than 30 million entity relationships, docking with knowledge bases that match professional scenarios, and providing robot intelligence for listening, speaking, watching, and moving.
Besides Cloudia, a variety of 5G cloud intelligent robots from Dataa Robotics can be applied in banking scenarios. For example, the humanoid intelligent service robot Cloud Ginger and the multi-functional delivery robot Cloud Ginger Lite D series and other robots are used in the Guangdong Branch of the Bank of China serving multiple scenarios such as welcome, consultation, VIP service, precision marketing, etc., the application of which has improved customer experience and enhanced efficiency of management, operation and maintenance .
At present, more and more banks and other financial institutions are catering to the concept of innovative development and actively applying new technologies to promote intelligent upgrading. Dataa Robotics will also continue to increase the innovative application research of robots, 5G and AI in the financial industry, develop new products, provide smart solutions for industry customers, and efficiently respond to customer demands, and also the needs of industry at the moment.
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